Privacy Policy of the Off2On.digital and Terms of Personal Data Processing (GDPR)
[Updated] 15 Aug, 2025
Preamble
This Privacy Policy and Terms of Personal Data Processing (hereinafter referred to as the “Policy”) regulate the procedures for collecting, storing, using, and disclosing information obtained from users when using the Off2On.digital web resource (hereinafter referred to as “Off2On.digital “). The Policy is developed in accordance with applicable personal data protection laws, including the General Data Protection Regulation (GDPR), and is aimed at ensuring transparency in data processing as well as protecting the rights and legitimate interests of users.
By using Off2On.digital, the user confirms that they have read this Policy, understand its provisions, and agree to the terms of personal data processing as described herein.
We are committed to maintaining the confidentiality and security of personal information. All details regarding how we collect, use, protect, and disclose your data are outlined in this Policy. We strive for maximum transparency and provide users with complete information on how their data is utilized.
Off2On.digital reserves the right to amend or update this Policy at any time. All changes will be published on this page and will take effect upon publication. We recommend checking this page periodically to stay informed about any updates.
If you have any questions or suggestions regarding our Privacy Policy or if you wish to exercise your rights as a data subject, you can contact us through the following channels:
Email: isdone.com@gmail.com
1. General provisions
1.1. This Privacy Policy (hereinafter – the Policy) determines the procedure and procedures for processing personal data of natural and legal persons (hereinafter – Users) by the economic entity Ilona Samoviča, registered in the Republic of Latvia under registration number No.07098010209, (hereinafter – Entity), using Off2On.digital.
1.2. Entity acts as a personal data controller within the meaning of Article 4(7) of the General Data Protection Regulation (EU) 2016/679 (GDPR), which means that Entity independently determines the purposes and means of processing personal data, as well as is responsible for compliance with the established requirements.
1.3. The Policy applies to all Off2On.digital Users, regardless of their citizenship or location, to the extent permitted by applicable law, including European Union law.
1.4. If the User does not agree to the terms of this Policy, he must immediately stop using Off2On.digital.
2. Personal Data Subject to Processing
2.1. During the interaction between Users and Off2On.digital, the Entity collects and processes only the personal data necessary to ensure functionality, stable operation, and compliance with applicable legal obligations.
2.2. Personal data of Users to be processed:
2.2.1. History of messages and commands sent by the User to Off2On.digital;
2.2.2. Timestamps and dates of interactions with Off2On.digital;
2.2.3. Responses received from Off2On.digital, including data transmitted to external AI services, if applicable;
2.2.4. Data voluntarily provided by the User through forms, feedback, applications, etc.
2.3. Entity does not collect special categories of personal data as defined in Article 9 of Regulation (EU) 2016/679 (GDPR), including but not limited to health information, racial or ethnic origin, political opinions, religious beliefs, and similar sensitive data.
2.4. We do not collect IP addresses, cookies, or other technical data, except in cases described in Sections 7.1.2 and 8.2, where such data may be collected automatically to ensure the operation of Off2On.digital and compliance with legal requirements.
2.5. In the case of using payment tools integrated within Off2On.digital, the processing of payment information is carried out by the respective payment providers, who act as independent data controllers. The processing of such data is governed by the privacy policies of the relevant payment providers, which the User is required to review and accept.
3. Purposes of Personal Data Processing
3.1. The processing of personal data of Off2On.digital users is carried out solely for the purposes necessary to achieve the following objectives:
3.1.1. Ensuring the core functionality of Off2On.digital:
3.1.1.1. Processing commands and requests sent by the User;
3.1.1.2. Generating responses and content based on the input provided;
3.1.1.3. Providing a personalized interaction experience with Off2On.digital.
3.1.2. Supporting and improving the operation of Off2On.digital:
3.1.2.1. Monitoring the stability and proper functioning of Off2On.digital;
3.1.2.2. Analyzing user behavior in an aggregated and anonymized form to improve the user interface (UX/UI) and interaction logic;
3.1.2.3. Processing error reports and support requests.
3.1.3. Compliance with legal requirements:
3.1.3.1. Keeping records and reports in cases of providing paid services, including for taxation and financial control purposes;
3.1.3.2. Fulfilling legal obligations related to data protection and telecommunications services as required by law;
3.1.3.3. Responding to lawful requests from authorized government authorities and other third parties.
3.1.4. Communication with users:
3.1.4.1. Sending notifications related to the operation of Off2On.digital, including but not limited to updates and changes to the terms of use;
3.1.4.2. Responding to user inquiries, providing feedback, and offering technical support.
3.2. Data transfer to third parties
We may use third-party service providers (e.g. hosting, artificial intelligence marketing service providers) to provide the Service. All such data processors must comply with the Privacy Policy and applicable data protection laws.Data may be transferred outside the European Economic Area (EEA) and we ensure its protection in accordance with GDPR requirements.
4. Legal Grounds for Personal Data Processing
4.1. The Entity processes users’ personal data based on one or more legal grounds provided under Article 6 of Regulation (EU) 2016/679 (GDPR), depending on the nature of the interaction with Off2On.digital:
4.1.1. User Consent
4.1.1.1. This basis applies in cases where the user voluntarily provides personal data, including but not limited to data submitted via forms, feedback.
4.1.1.2. The user may withdraw their consent to the processing of personal data at any time by sending a request to the following email address: isdone.com@gmail.com. Withdrawal of consent does not affect the lawfulness of the data processing carried out based on consent before its withdrawal.
4.1.2. Performance of a Contract or Pre-contractual Measures
4.1.2.1. This legal basis applies where the processing of personal data is necessary for the performance of a contract with the User or to take pre-contractual steps at the User’s request, including providing access to Off2On.digital functionality, processing user requests, and generating responses.
4.1.3. Compliance with Legal Obligations
4.1.3.1. This basis applies in cases where the Entity is required to retain or disclose Users’ personal data in accordance with applicable legal requirements, including but not limited to tax or accounting obligations related to the provision of paid services.
4.1.4. Legitimate Interests of the Entity
4.1.4.1. This legal basis applies to the processing of personal data for purposes such as analytics, protection against misuse, improvement of user experience, and administration and maintenance of Off2On.digital, provided that the Entity ‘s legitimate interests do not override the fundamental rights and freedoms of the User.
4.2. If the processing of personal data is based on the User’s consent, the Entity always provides the User with the option to withdraw their consent at any time.
5. Personal Data Retention Periods
5.1. Users’ personal data is retained only for as long as necessary to achieve the purposes set out in Section 3 of this Policy, unless a longer retention period is required by applicable law.
5.2. Specific retention periods for personal data are determined based on the category of data and the purpose of its processing as follows:
5.2.1. Data related to technical interactions with Off2On.digital is retained for 12 months from the User’s last interaction with Off2On.digital. After this period, such data will be deleted or anonymized.
5.2.2. Data submitted through support requests or via email is retained for 6 months after the completion of the request processing, unless longer retention is required by law.
5.2.3. Data related to the provision of paid services (if any) is retained for the period required by accounting and tax legislation, particularly up to 5 years if mandated by applicable tax and financial regulations.
5.3. After the expiration of the retention periods specified in this section, personal data will either be deleted or anonymized in a way that prevents the identification of the User, unless longer retention is legally required.
5.4. Users have the right to request the deletion of their personal data at any time by sending a request to isdone@gmail.com, unless data retention is mandated by applicable law. All such requests will be processed within 30 calendar days in accordance with data protection laws.
6. Users’ Rights as Data Subjects
Off2On.digital values the privacy and security of users’ personal data. To comply with data protection legislation, we ensure that users are granted all rights provided under the law regarding the processing of their personal data:
6.1. Right of Access
6.2. Right to Rectification
6.3. Right to Erasure (Right to be Forgotten)
6.4. Right to Restrict Processing
6.5. Right to Data Portability
6.6. Right to Object
6.7. Right to Lodge a Complaint
6.8.Procedure for Exercising Rights
To exercise their rights, users can contact us via the Off2On.digital interface or using the contact details provided in the “Contacts” section. We guarantee that all requests will be processed within the statutory deadlines.
7. Processing of User Data Through Off2On.digital
Off2On.digital processes users’ personal data solely to ensure high-quality and efficient interaction with the service. This section provides a detailed description of the data processing procedures and the security measures in place to protect this data.
7.1. Data Collection:
7.1.1. Personal information provided by the user via inquiries (e.g., name, email address).
7.1.2. Technical information automatically collected during communication with Off2On.digital, including IP address, browser data, usage time, and other technical data. Such data is collected solely to ensure security, prevent misuse, and improve service quality. This data is not used to track or analyze the behavior of individual users.
7.1.3. Data on interactions with Off2On.digital, including text messages, questions, requests, sent by the user.
7.2. Purposes of Data Processing
Personal data is processed for the following purposes:
7.2.1. Providing Off2On.digital functionalities, including processing user requests and delivering personalized recommendations.
7.2.2. Improving service quality and enhancing Off2On.digital’s operational algorithms.
7.2.3. Generating reports and analyzing Off2On.digital usage to ensure uninterrupted operation.
7.2.4. Complying with legal obligations and ensuring adherence to data protection regulations.
7.3. Consent to Data Processing
7.3.1. By using Off2On.digital, you consent to the processing of your personal data to the extent necessary to achieve the stated purposes. You may withdraw your consent at any time by sending a request to isdone.com@gmail.com. However, withdrawal of consent may affect the quality and availability of services provided.
7.4. Security Measures
7.4.1. Off2On.digital implements necessary technical and organizational measures to protect users’ personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
7.4.1.1. Encrypting data during transmission via secure communication channels.
7.4.1.2. Limiting access to personal data.
7.5. Data Storage
7.5.1. Users’ personal data is stored in secure Off2On.digital systems for as long as necessary to fulfill the purposes of data processing or for a longer period if required by applicable law. Upon expiration of the storage period, the data will be deleted or anonymized to prevent user identification.
7.5.2. For any questions regarding the processing of your personal data, you may contact: Email: isdone.com@gmail.com
7.6. Third-Party Access to Data
7.6.1. Off2On.digital does not transfer users’ personal data to third parties without their explicit consent, except where required by law or necessary to fulfill obligations to the user. In certain cases, the Entity may engage third parties to process data (e.g., for hosting or analytics). In such cases, third parties are required to adhere to appropriate data security standards and ensure the confidentiality of users’ data.
8. Use of Cookies and Similar Technologies
8.1. We use the following types of cookies:
8.1.1. Optional analytics cookies, which help us enhance the functionality and performance of Off2On.digital and analyze how users interact with the system.
8.1.2. Functional cookies, which store user settings and preferences (e.g., language choice or personalized features) to provide a more convenient interaction with Off2On.digital.
8.1.3. Marketing cookies, which may be used to collect information about your interests and preferences to personalize advertising or content presented via Off2On.digital.
8.2. Cookie management
8.2.1. You have the right to set your cookie preferences through your browser settings. You can block or delete cookies; however, this may affect the functionality of certain services or degrade the quality of your experience with Off2On.digital. In some cases, disabling cookies may result in certain Off2On.digital features functioning improperly or not functioning at all.
8.2.2. For more information on managing cookies, please refer to your browser’s settings through which you accessed Off2On.digital.
9. User Rights in the Context of Automated Data Processing
Off2On.digital uses automated systems to process personal data, including machine learning and artificial intelligence algorithms. We ensure transparency and control over this process, respecting users’ rights as provided by applicable legislation. This section list the ways users can exercise their rights in the context of automated data processing:
9.1. Right to Human Intervention in Automated Decision-Making If your personal data is used to make decisions based solely on automated processing, including profiling, you have the right to request human intervention in the decision-making process. This includes:
9.1.1. The right to have your case reviewed by a human if a decision is based solely on the automated processing of your data. You may request that a qualified specialist reconsiders any decision affecting your rights or interests.
9.1.2. The right to challenge an automated decision if it significantly impacts your interests, including cases where the decision affects your legal position or economic interests.
9.2. Right to an Explanation of the Logic Behind Automated Processing
9.2.1. You have the right to request an explanation of the logic behind the automated processing of your data if your actions or decisions are influenced by such automated processes. This may include, but is not limited to, personalized recommendations, analytical conclusions, or risk assessments based on data collected through Off2On.digital.